Refund Policy

1. Free Plan

The Free Plan is always free. No credit card required. No hidden charges. No refund needed because you never pay anything.

2. Paid Plans

When you subscribe to a paid plan (Monthly or Yearly), you are charged upfront for the entire billing period.

• Monthly Plan: Billed every month on your subscription date
• Yearly Plan: Billed once a year (save 16% compared to monthly)
• Payments: Securely processed through Razorpay
• Auto-Renewal: Your plan automatically renews unless cancelled

3. Refund Policy for Paid Plans

7-Day Money-Back Guarantee

For first-time subscribers, we offer a 7-day money-back guarantee. If you're not satisfied with StorIQ within the first 7 days of your paid subscription, we'll give you a full refund.

• ✅ Within 7 days: Full refund, no questions asked
• ❌ After 7 days: No refunds for partial months or years
• 🔄 After renewal: No refunds for auto-renewal charges if you didn't cancel before the renewal date

4. Cancellation Policy

You can cancel your paid subscription at any time from your account settings:

• Cancel Anytime: Go to Settings → Subscription → Cancel
• No Further Charges: You won't be charged again after cancellation
• Access Until End of Period: You'll continue to have full access until your current billing period ends
• No Refund for Remaining Time: We don't refund unused portions of your subscription (except within the 7-day guarantee period)

5. GST and Taxes

All our prices are exclusive of GST. GST is added at checkout as per Indian tax laws.

• Refunds: GST amount is also refunded within the 7-day guarantee period
• Invoices: GST invoices are provided for all paid transactions
• Tax Deduction: You may claim input tax credit on our GST invoices

6. When Refunds Are NOT Given

We do not provide refunds in the following situations:

• After the 7-day money-back guarantee period
• For partial months or years after cancellation
• For auto-renewal charges if you didn't cancel before the renewal date
• For upgrading/downgrading plans (we prorate the charges)
• If you violate our Terms of Service and your account is suspended
• For Free Plan (no payment was made)

7. Upgrading or Downgrading Plans

• Upgrade: When you upgrade to a higher plan, we charge the prorated difference immediately
• Downgrade: When you downgrade to a lower plan, the change takes effect at the end of your current billing period
• No Refunds: We don't provide refunds for downgrades; you'll get the lower price on your next renewal

8. How to Request a Refund

To request a refund within the 7-day guarantee period:

1. Email us at billing@storiq.com
2. Include your account email and subscription details
3. Tell us why you're requesting a refund (helps us improve)
4. We'll process your refund within 5-7 business days

9. What Happens to Your Data After Cancellation?

• After Cancellation: You still have full access until your billing period ends
• Grace Period: Your data is retained for 30 days after your subscription ends
• Export Your Data: You can export all your data during the grace period
• Permanent Deletion: After 30 days, all your data is permanently deleted from our servers

10. Technical Issues

If you experience technical issues that prevent you from using the service:

• Contact our support team at support@storiq.com
• We'll try our best to resolve the issue promptly
• If we cannot resolve the issue within a reasonable time, you may be eligible for a refund beyond the 7-day period (at our discretion)

11. Contact Us for Refund Requests